jl7.com FAQ — Your Questions Answered

The minimum age to register and play at jl7.com is 21 years old. This is the legal age requirement for casino-style online gambling in the Philippines as set by PAGCOR. jl7.com takes age verification seriously — accounts found to belong to underage players will be immediately suspended and any funds returned. If you are under 21, please do not attempt to register.

Account verification at jl7.com is a standard KYC (Know Your Customer) process. After registering, you may be asked to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, or driver's licence — along with a selfie. Verification is usually completed within 24 hours. Verified accounts enjoy higher withdrawal limits and faster processing times. You can still explore the game lobby before verification is complete, but withdrawals require a fully verified account.

Click the Login button and then select "Forgot Password." Enter the email address or mobile number linked to your jl7.com account. You will receive a reset link or OTP within a few seconds. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact jl7.com live chat support for assistance. For security, choose a strong password that you do not use on other sites.

No. jl7.com strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of jl7.com's Terms & Conditions and may result in permanent account suspension and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact support immediately to resolve the issue.

jl7.com supports the most popular payment methods used by Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP). We are constantly adding new payment options to make depositing and withdrawing as convenient as possible for players across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines.

The minimum deposit at jl7.com is ₱100 PHP for most payment methods including GCash and PayMaya. This low entry point makes jl7.com accessible to all Filipino players, whether you are a casual gamer or a high-stakes bettor. There is no maximum deposit limit for verified accounts. Deposits are credited to your jl7.com balance instantly in most cases.

Most withdrawals to GCash and PayMaya are processed within 3 minutes of approval. Bank transfers to BPI, BDO, or Metrobank typically take between 1 to 24 hours depending on the bank's processing schedule. Withdrawal requests are reviewed by the jl7.com finance team before release — this is a standard security step to protect your funds. Make sure your account is fully verified to avoid delays.

jl7.com does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. jl7.com will always display the exact amount you will receive before you confirm a withdrawal.

If your deposit has not appeared in your jl7.com balance within 15 minutes, first check that the transaction was successfully completed on your GCash, PayMaya, or bank app. If the payment was deducted from your account but not credited to jl7.com, contact our 24/7 live chat support immediately. Have your transaction reference number ready — this speeds up the investigation significantly. Most missing deposit cases are resolved within 30 minutes.

jl7.com offers over 500 games across six categories: slots, card games, live casino, sports betting, crash games, and fishing games. Featured titles include Tongits Go (the beloved Filipino card game), Super Fruit Machine, Caishen Wins, Queen of Bounty, Slide (crash game), and live tennis betting. New games are added regularly. Visit the Game page for the full library.

Yes. Most slot games at jl7.com — including Super Fruit Machine, Caishen Wins, and Queen of Bounty — offer a free demo mode that lets you spin the reels without risking real PHP. Demo mode is a great way to learn the game mechanics, understand the bonus features, and find your favourite titles before committing real money. Note that demo mode winnings cannot be withdrawn — you need to play with real funds to win real prizes.

Tongits Go at jl7.com is a digital version of the classic Filipino rummy-style card game. Each player is dealt 13 cards and takes turns drawing and discarding to form sets and runs. The goal is to reduce your hand's point value to zero — or have the lowest total when the game ends. You play against real opponents from across the Philippines in real time. Stakes are in PHP and winnings are credited instantly to your jl7.com balance. Visit the Tongits Go page for full rules and tips.

All games at jl7.com use certified Random Number Generators (RNG) that are independently audited by third-party testing laboratories. This ensures every spin, card deal, and dice roll is completely random and cannot be manipulated. The RTP (Return to Player) percentage for each slot is published on the game info page so you always know the theoretical payout rate before you play. jl7.com is committed to fair, transparent gaming for all Filipino players.

Slide is jl7.com's crash-style game. At the start of each round, a multiplier begins climbing from 1.00x upward. Your job is to cash out before the multiplier crashes — the longer you wait, the higher your potential payout, but if you wait too long and the game crashes before you cash out, you lose your bet. You can set an auto cash-out target or manually click to cash out at any time. It is fast, simple, and incredibly exciting. Visit the Slide page to learn more.

jl7.com offers a generous welcome bonus for new Filipino players on their first deposit. The bonus is credited automatically to your account after your first qualifying deposit. Check the Promotions page for the current welcome offer, as bonus amounts and terms are updated regularly. All bonuses at jl7.com come with clear wagering requirements that are displayed before you claim — no hidden conditions.

A wagering requirement (also called a playthrough requirement) means you need to bet your bonus amount a certain number of times before you can withdraw the bonus winnings as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently — slots usually count 100%, while live casino games may count less. Full details are always listed on the Promotions page.

Yes. jl7.com regularly offers free spins on selected slot games including Super Fruit Machine, Caishen Wins, and Queen of Bounty. Free spins may be part of a welcome package, a reload bonus, or a standalone promotion. Winnings from free spins are credited as bonus funds and subject to wagering requirements. Keep an eye on the Promotions page and opt in to jl7.com notifications so you never miss a free spins offer.

Yes. jl7.com has a dedicated mobile app available for both Android and iOS devices. The app gives you access to the full game library, GCash and PayMaya deposits and withdrawals, live chat support, and push notifications for promotions — all from your smartphone. Visit the App page to download the jl7.com app for free. The app is optimised for Philippine mobile networks including Globe and Smart.

Absolutely. jl7.com is fully accessible via any modern mobile browser — Chrome, Safari, Firefox, or Samsung Internet. The mobile website is responsive and loads all games smoothly without requiring an app download. Whether you are on an Android phone in Davao or an iPhone in Makati, you can play Tongits Go, spin slots, and place sports bets directly from your browser with no installation needed.

If the jl7.com app is not installing on your Android device, follow these steps: (1) Go to your phone's Settings > Security and enable "Install from Unknown Sources" or "Allow from this source." (2) Download the APK file again from the official jl7.com App page. (3) Open the downloaded file and tap Install. If you still encounter issues, make sure you have at least 100MB of free storage and that your Android version is 6.0 or higher. Contact live chat support if the problem persists.

jl7.com operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulations for online gaming in the Philippines. All player data and financial transactions are protected by 256-bit SSL encryption — the same standard used by major banks. Your personal information is never sold to third parties. jl7.com undergoes regular security audits to ensure the platform remains safe for all Filipino players.

jl7.com is committed to responsible gaming for all Filipino players. You can set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. If you feel you need a break, you can also request a temporary cooling-off period or a full self-exclusion that locks your account for a set period. These tools are available 24/7. For additional support, visit our Responsible Gaming page. Remember: gambling should always be fun, not a financial solution.

jl7.com offers 24/7 customer support via live chat — accessible directly from the website or the mobile app. Our support team is fluent in both English and Filipino, so you can communicate comfortably in whichever language you prefer. For non-urgent matters, you can also reach us by email at [email protected] — please note this is a plain text address and not a clickable link. We aim to respond to all email queries within 2 hours.